Eric Jacobson

Posts Tagged ‘Leadership & Management’

The Seven Roles Of A Collaborative Leader

In Collaboration, Collaborative Leader, Eric Jacobson On Leadership, Leadership, Leadership Books on May 13, 2017 at 11:07 am

Edward M. Marshall’s book, Transforming The Way We Work — The Power Of The Collaborative Workplace, remains relevant today, more than a decade after Marshall wrote it.

Particularly useful is the book’s section that teaches readers how to be a collaborative leader.

Marshall says that there are seven different, important roles and responsibilities of collaborative leaders when leading teams, and those leaders should select the appropriate style to meet the team’s needs.

The seven roles are:

  1. The leader as sponsor — You provide strategic direction, boundaries and coaching for the team. You also monitor progress and ensure integrity in the team’s operating processes.
  2. The leader as facilitator — You ensure that meetings, team dynamics, and interpersonal relationships function effectively. You also ensure internal coordination of activities among team members.
  3. The leader as coach — You provide support and guidance and you serve as a sounding board.
  4. The leader as change agent/catalyst — You hold team members accountable, make the unpopular decisions, energize the group to action and enable breakthroughs where possible.
  5. The leader as healer — You play the role of the mediator and serve as the catalyst to bring people together.
  6. The leader as member — You serve as part of the team, taking full responsibility for the success of the team and actively participate in the team’s activities.
  7. The leader as manager/administrator — You serve in a traditional role of tackling the daily administrative responsibilities, processes, and systems essential to managing the boundaries within the larger organization or key stakeholders.

Within any collaborate workplace, leaders will find themselves fulfilling all seven of these roles at different times, and sometimes fulfilling a combination of the seven styles at the same time, while working with work groups and teams.

Four years after Marshall wrote, Transforming The Way We Work, he penned, Building Trust At the Speed Of Change. Marshall won an award for excellence in organization development from the American Society for Training and Development.

What Managers Don’t Do

In Eric Jacobson Leadership, Leadership, Management on May 21, 2016 at 9:42 am

According to David Grossman, author of the popular book, You Can’t Not Communicate-2, here are eight things employees say managers don’t do:

  1. Don’t keep employees informed.
  2. Don’t explain the “why” behind decisions.
  3. Don’t communicate frequently enough and in a timely way.
  4. Don’t update employees on changes happening in the business.
  5. Don’t share regular business updates and how the team is performing.
  6. Don’t ask for feedback.
  7. Don’t ask for or listen to concerns.
  8. Don’t act on feedback (or at least close the loop as to why feedback wasn’t incorporated into a decision)

This is a great reminder for leaders of what not to do.

And, perhaps number 8 on the list is the one where most managers fall short — not explaining why they didn’t incorporate feedback into their final decision.

Find The Truth In The Middle

In Leadership, Management on May 18, 2015 at 6:23 am

If you’re a parent of two children you already know that when the two are fighting and child #1 tells you what happened, you then ask child #2 what happened, and most often the truth is somewhere in the middle of what the two children have told you.

Surprisingly, many managers, even when they are parents, don’t use this parenting “discovery” skill in the workplace. Instead, they often listen to only one side of a situation. Whether it is because of lack of interest or lack of time, they don’t proactively seek out the other side of the story.

The unfortunate result is those managers form incorrect perceptions that can often lead to poor decisions and/or directives.

So, the next time two employees are at odds, or when one department complains about another department within your organization, take the time to listen to all sides of the situation to discover the truth that’s in the middle.

Kevin Cashman On Leadership Versus Management

In Eric Jacobson On Corporate Culture, Eric Jacobson On Leadership, General Leadership Skills, Leadership, Leadership Education, Leadership Quotes, Leadership Skills, Leadership Training, Leadership Versus Management, Leading By Example, Management, Management Versus Leadershp on October 10, 2012 at 8:04 pm

Today, I share some of my favorite  quotes from Kevin Cashman’s new book, The Pause Principle.

  • “What sleep is to the mind and body, pause is to leadership and innovation.”
  • “Managers assert drive and control to get things done; leaders pause to discover new ways of being and achieving.”
  • “Managers require competency to drive results; leaders embody character to build a compelling, sustainable future.”
  • “Managers accelerate to keep pace with the competition; whereas leaders paradoxically step back to go beyond the competition.”

Words of Leadership & Management Wisdom From John P. Kotter

In Company Culture, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Leading By Example, Management on August 16, 2011 at 4:56 pm

Here are some words of wisdom from a 1990 Harvard Business Review article by John P. Kotter:

  • Leadership complements management; it doesn’t replace it.
  • Management controls people by pushing them in the right direction; leadership motivates them by satisfying basic human needs.
  • Strong leadership with weak management is no better, and sometimes actually worse, than the reverse.  The real challenge is to combine strong leadership and strong management and use each to balance the other.

Leadership Quotes

In Company Culture, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Leading By Example, Management on August 7, 2011 at 7:52 am

I really like these motivating and inspiring quotes from the September 2011 issue of Men’s Health magazine:

The best way to predict the future is to invent it — Alan Kay

Nothing great was ever achieved without enthusiasm — Ralph Waldo Emerson

A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty — Winston Churchill

I don’t know the key to success, but the key to failure is trying to please everybody — Bill Cosby

The greatest accomplishment is not in never failing, but in rising again after you fall — Vince Lombardi

A Maxim For Leaders For 2011

In General Leadership Skills, Leadership, Leadership Skills, Leading By Example, Management on December 28, 2010 at 9:37 am

I heard this advice quoted the other day and wanted to share it.  It’s from William Arthur Ward, one of America’s most quoted writers of inspirational maxims:

  • Do more than belong: participate.
  • Do more than care: help.
  • Do more than believe: practice.
  • Do more than be fair:  be kind.
  • Do more than forgive: forget.
  • Do more than dream: work.

All great advice for leaders and managers as we start 2011.

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