Eric Jacobson

Posts Tagged ‘Guiding Business Principles’

USAA’s 10 Guiding Business Principles

In Company Culture, Corporate Culture, Customer Service, General Leadership Skills, Guiding Business Principles, Leadership, Management on May 14, 2013 at 5:48 am

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I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by:

  • Exceed customer expectations
  • Live the Golden Rule (treat others with courtesy and respect)
  • Be a leader
  • Participate and contribute
  • Pursue excellence
  • Work as a team
  • Share knowledge
  • Keep it simple (make it easy for customers to do business with us and for us to work together)
  • Listen and communicate
  • Have fun

Too many companies don’t make it simple for their customers to do business with them.  Is it easy for your customers to:

  • Buy from you?
  • Make returns?
  • Get pricing and terms?
  • Receive timely responses to their e-mails?
  • Quickly get answers when phoning your company?

You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees.

Guiding Business Principles – What USAA Can Teach Us

In General Leadership Skills, Leadership, Leadership Books, Management on April 29, 2012 at 9:05 am

I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by:

  • Exceed customer expectations
  • Live the Golden Rule (treat others with courtesy and respect)
  • Be a leader
  • Participate and contribute
  • Pursue excellence
  • Work as a team
  • Share knowledge
  • Keep it simple (make it easy for customers to do business with us and for us to work together)
  • Listen and communicate
  • Have fun

And, when it comes to providing the ultimate in customer service, keep in mind that too many companies don’t make it simple for their customers to do business with them.  Is it easy for your customers to:

  • Buy from you?
  • Make returns?
  • Get pricing and terms?
  • Receive timely responses to their e-mails?
  • Quickly get answers when phoning your company?

You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees.

Example Of 10 Guiding Business Principles

In Company Culture, General Leadership Skills, Guiding Business Principles, Leadership, Leadership Education, Leading By Example on April 1, 2012 at 7:08 am

I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by:

  • Exceed customer expectations
  • Live the Golden Rule (treat others with courtesy and respect)
  • Be a leader
  • Participate and contribute
  • Pursue excellence
  • Work as a team
  • Share knowledge
  • Keep it simple (make it easy for customers to do business with us and for us to work together)
  • Listen and communicate
  • Have fun

 

Example Of Good Guiding Business Principles

In Company Culture, General Leadership Skills, Guiding Business Principles, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Leading By Example, Making Decisions on March 1, 2012 at 9:25 pm

I really like these 10 guiding business principles that San Antonio, TX headquartered insurance company USAA lives by:

  • Exceed customer expectations
  • Live the Golden Rule (treat others with courtesy and respect)
  • Be a leader
  • Participate and contribute
  • Pursue excellence
  • Work as a team
  • Share knowledge
  • Keep it simple (make it easy for customers to do business with us and for us to work together)
  • Listen and communicate
  • Have fun

Too many companies don’t make it simple for their customers to do business with them.  Is it easy for your customers to:

  • Buy from you?
  • Make returns?
  • Get pricing and terms?
  • Receive timely responses to their e-mails?
  • Quickly get answers when phoning your company?

You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees.

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