Eric Jacobson

Posts Tagged ‘Exit Interviews’

Reduce Your Turnover Rate By Asking These Exit Interview Questions

In Eric Jacobson Leadership, Exit Interviews, Turnover on August 7, 2014 at 6:16 am

 

Eric Jacobson

Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That’s because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee’s reasons for leaving.

So, do an exit interview whenever possible with each departing employee.  Ask each person:

  • Why they are leaving
  • What they liked about their job
  • What they would have changed about their job
  • How they felt about the cooperation level among co-workers
  • How they felt about communication and interaction with co-workers
  • Whether they received the necessary training to do their job
  • Whether they received frequent coaching and balanced feedback from their supervisor
  • Would they recommend a friend apply for work at your company
  • How they felt about their pay
  • How they would describe the morale in the company and in their department
  • What they would change about their department and the company
  • Whether they received the necessary information to perform their job effectively

You can find other great advice about exit interviews in the book, The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell.  The book is a quick and handy resource for any leader, manager or Human Resource professional.

What To Ask During An Employee Exit Interview

In Eric Jacobson On Leadership, Exit Interview on July 22, 2014 at 7:31 pm

As a leader, it’s critical that you understand the real reasons employees leave your company. To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews.

Fortunately, Richard Finnegan, shares in his book, Rethinking Retention in Good Times and Badfour key questions you should include in your exit interviews:

  1. Why did you decide to leave us?
  2. Of all the things you’ve told me, what is the top thing that caused you to resign?
  3. It’s great that you’ve found such a good opportunity, but why did you look?
  4. What one thing could we have done that would have caused you to stay?

Your goal is to learn the most important leave reason rather than learn which three or five things contributed to your employee’s decision to leave. The four questions above will help you learn the most important reason.

The Questions To Ask Employees When They Leave Your Company

In Eric Jacobson On Leadership, Exit Interviews, Leadership, Leadership Books on October 20, 2013 at 6:18 pm

Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That’s because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee’s reasons for leaving.

So, do an exit interview whenever possible with each departing employee.  Ask each person:

  • Why they are leaving
  • What they liked about their job
  • What they would have changed about their job
  • How they felt about the cooperation level among co-workers
  • How they felt about communication and interaction with co-workers
  • Whether they received the necessary training to do their job
  • Whether they received frequent coaching and balanced feedback from their supervisor
  • Would they recommend a friend apply for work at your company
  • How they felt about their pay
  • How they would describe the morale in the company and in their department
  • What they would change about their department and the company
  • Whether they received the necessary information to perform their job effectively

You can find other great advice about exit interviews in the book, The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell.  The book is a quick and handy resource for any leader, manager or Human Resource professional.

Listen Well And Do Exit Interviews

In Customer Service, Exit Interview, General Leadership Skills, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Listening Skills, Management on August 11, 2011 at 8:14 pm

Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That’s because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee’s reasons for leaving.

So, do an exit interview whenever possible with each departing employee.  Ask each person:

  • Why they are leaving
  • What they liked about their job
  • What they would have changed about their job
  • How they felt about the cooperation level among co-workers
  • How they felt about communication and interaction with co-workers
  • Whether they received the necessary training to do their job
  • Whether they received frequent coaching and balanced feedback from their supervisor
  • Would they recommend a friend apply for work at your company
  • How they felt about their pay
  • How they would describe the morale in the company and in their department
  • What they would change about their department and the company
  • Whether they received the necessary information to perform their job effectively

You can find other great advice about exit interviews in the book, The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell.  The book is a quick and handy resource for any leader, manager or Human Resource professional.

What To Ask When An Employee Leaves

In Company Culture, General Leadership Skills, Leadership, Leadership Education, Leadership Skills, Leadership Training, Listening Skills, Management, Motivating Employees, Soliciting Feedback on March 21, 2010 at 8:37 am

Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That’s because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee’s reasons for leaving.

And, if you spot trends in the answers departing employees are giving you, it will be critical that you act on that valuable information.

Here are 15 questions you or your Human Resources (HR) team can ask during an exit interview to better understand the real reasons employees leave:

  1. Why are you leaving?
  2. What did you like most about your job?
  3. If you could improve the job in any way, what would you suggest?
  4. How would you rate cooperation within your work group?
  5. How would you rate communication within your work group?
  6. How would you rate your opportunity for advancement?
  7. Did you receive the necessary training to do your job?
  8. Did you receive frequent coaching and balanced feedback from your supervisor?
  9. Did your supervisor resolve complaints and address problems effectively?
  10.  Did you receive the necessary information to perform your job effectively?
  11.  Would you recommend that a friend or acquaintance apply for a job here?
  12.  If you could change three things about your department and three things about the company, what would they be?
  13.  Did you think your pay was fair?
  14.  How would you describe the morale at the company in general?
  15.  What else can you tell me about why you are leaving?

These questions come from The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell.  Their book is a quick and handy resource for any leader, manager or HR professional.

 

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