Eric Jacobson

Posts Tagged ‘Communication’

The Golden Rules Of Effective Communication

In Communication, Eric Jacobson On Leadership, Leadership, Management on September 20, 2017 at 9:11 am

Here are the 12 golden rules of effective communication from Paul Falcone, as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals.

Always remember to:

  1. Recognize achievements and accomplishments often.
  2. Celebrate success.
  3. Deliver bad news quickly, constructively, and in a spirit of professional development.
  4. Praise in public, censure in private.
  5. Assume responsibility for problems when things go wrong, and provide immediate praise and recognition to others when things go right.
  6. Create a work environment based on inclusiveness, welcoming others’ suggestions and points of view.
  7. Listen actively, making sure that your people feel heard and understood and have a voice in terms of offering positive suggestions in the office or on the shop floor.
  8. Share information openly (to the extent possible) so that staff members understand the Why behind your reasoning and can ask appropriate questions as they continue along in their own path of career development and learning.
  9. Remember that thankfulness and appreciation are the two most important values you can share with our employees and teach them to live by: make them the core foundation of your culture.
  10. Put others’ needs ahead of your own and expect them to respond in kind (a.k.a. “selfless leadership,” otherwise known as “servant leadership”).
  11. When dealing with others’ shortcomings, always err on the side of compassion.
  12. Solicit ongoing feedback and suggestions form your team in terms of how you could do things differently, thereby stimulating creativity and innovation.

How To Communicate In Eight Seconds

In Communication, Eric Jacobson On Leadership, Leadership on August 30, 2017 at 2:42 pm

According to a 2015 Microsoft study, the average attention span for us ever-scattered humans is now shorter that a goldfish’s; eight seconds. So, how do you stand out? How do you communicate effectively? How do you not waste time?

Paul Hellman answers these questions and gives you 100 fast and actionable tactics to make your eights seconds meaningful. It’s all in his new book, You’ve Got 00:00:08 Seconds.

He teaches you three key ingredients:

  1. Focus: How to say less with more meaning.
  2. Variety: How to stand out as slightly different.
  3. Presence. How to be notable and boost your reputation.

Paul Hellman

His tactics will serve you well in all these types of situations:

  • Making presentations
  • Interviewing
  • Emailing
  • Networking
  • Storytelling
  • Leaving voice mail

Here are some of my favorite takeaways from Hellman’s book:

  • In one-to-one conversations, talk less than the other person. Ask at least one thought-provoking question per conversation.
  • In meetings, speak in 30-60 second bites. Provide the headline news first, with details later, and only give details if asked. You’ll be surprised by how much you can say in 30 seconds.
  • When presenting, slim down to 10 PowerPoint slides or less.

And, if you really want to Own the Room when presenting, Hellman recommends you:

  1. Avoid the podium.
  2. Move.
  3. When you get a question, step forward toward the audience.
  4. Keep your hands in front of your body.
  5. Gesture.
  6. Look at individuals.
  7. Speak louder (as though the room were twice as large and you wanted to be heard).
  8. Speak as though your message matters.

12 Rules For How To Effectively Communicate

In Communication, Eric Jacobson On Leadership, Leadership on May 17, 2017 at 11:42 am

Here are the 12 golden rules of effective communication from Paul Falcone, as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals.

Always remember to:

  1. Recognize achievements and accomplishments often.
  2. Celebrate success.
  3. Deliver bad news quickly, constructively, and in a spirit of professional development.
  4. Praise in public, censure in private.
  5. Assume responsibility for problems when things go wrong, and provide immediate praise and recognition to others when things go right.
  6. Create a work environment based on inclusiveness, welcoming others’ suggestions and points of view.
  7. Listen actively, making sure that your people feel heard and understood and have a voice in terms of offering positive suggestions in the office or on the shop floor.
  8. Share information openly (to the extent possible) so that staff members understand the Why behind your reasoning and can ask appropriate questions as they continue along in their own path of career development and learning.
  9. Remember that thankfulness and appreciation are the two most important values you can share with our employees and teach them to live by: make them the core foundation of your culture.
  10. Put others’ needs ahead of your own and expect them to respond in kind (a.k.a. “selfless leadership,” otherwise known as “servant leadership”).
  11. When dealing with others’ shortcomings, always err on the side of compassion.
  12. Solicit ongoing feedback and suggestions form your team in terms of how you could do things differently, thereby stimulating creativity and innovation.

How To Connect With Individual Team Members

In Eric Jacobson Leadership, Eric Jacobson On Leadership, Leadership, Leadership Books, Teams on April 8, 2017 at 1:37 pm

Here, from the book, Be A Network Marketing Leader, are some tips on how, as a leader, you can connect with your individual team members:

  • Send cards on their birthdays and anniversary-of-joining dates.
  • Keep yourself updated with what’s happening in their personal lives.
  • Show your support during personal or family crises.
  • Schedule weekly one-on-one phone calls or meetings.
  • Pay attention. When you see an increase, decrease or change in results, get in touch.
  • Schedule monthly whole team meetings.
  • Applaud achievements and address concerns immediately.
  • Be consistent.
  • Make frequent thoughtful, spontaneous gestures.

Mastering The Art Of Messaging

In David Grossman on July 25, 2014 at 11:31 am

David Grossman, president and founder of The Grossman Group, published in 2010 a helpful, free eBook titled:  Mastering The Art of Messaging.  Four years later, it remains a valuable tool for workplace leaders.

Grossman says that perhaps it’s the still tough economy, technology, or that every is just too busy, but whatever the reason, employees are feeling more disconnected than ever from the organizations they work for.

At the same time, leaders continue to struggle with one of their toughest jobs, developing and articulating their overall strategy and priorities, especially during times of change.

Grossman says the result is:

  • confused employees
  • unhappy workplaces
  • stressed bosses
  • demanding shareholders

In Grossman’s free ebook, he highlights all the essentials of creating a strategic internal messaging plan with the end goal of helping leaders create and communicate:

  • clear, consistent, and credible messaging that connects to target audiences.

Using the 18-page ebook, you’ll learn:

what a strategic messaging plan should encompass (and what it should not include).

  • how to identify the right tone and content.
  • what media you can use to convey it.
  • and other essential elements you need to consider to ensure consistent and effective communication.

Thanks, as always, David, for another useful ebook!

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