Eric Jacobson

Archive for the ‘Internal Customer Service’ Category

Promote Excellent Internal Customer Service

In Eric Jacobson Leadership, Internal Customer Service on May 26, 2015 at 11:24 am

Too often, we think of only external customer service, and forget about the need for excellent internal customer service.

No matter what type of business, organization or team you lead, teach your team members/employees the need for and importance of internal customer service.

Similar to external customer service, that means employees/team members should:

1. Return phone calls on a timely basis.

2. Answer e-mails.

3. Be polite.

4. Probe to discover how else he/she can be helpful to a co-worker.

5. Be respectful of co-workers.

Lead your team in providing excellent internal customer service. If need be, make internal customer service a discussion topic at your next group meeting.

How To Deliver Excellent Internal Customer Service

In Eric Jacobson On Leadership, Internal Customer Service, Team Building, Teams on July 17, 2014 at 6:19 am

 

Too often, we think of only external customer service, and forget about the need for excellent internal customer service.

No matter what type of business, organization or team you lead, remind your team members/employees of the need for and importance of internal customer service.

Similar to external customer service, that means employees/team members should:

1. Return phone calls on a timely basis.

2. Answer e-mails.

3. Be polite.

4. Probe to discover how else he/she can be helpful to a co-worker.

5. Be respectful of co-workers.

Lead your team in providing excellent internal customer service. If need be, make internal customer service a discussion topic at your next group meeting.

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