Eric Jacobson

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What To Ask During An Employee Exit Interview

In Eric Jacobson Leadership, Exit Interview, Exit Interviews on October 25, 2014 at 11:03 am

Eric Jacobson

As a leader, it’s critical that you understand the real reasons employees leave your company. To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews.

Fortunately, Richard Finnegan, shares in his book, Rethinking Retention in Good Times and Badfour key questions you should include in your exit interviews:

  1. Why did you decide to leave us?
  2. Of all the things you’ve told me, what is the top thing that caused you to resign?
  3. It’s great that you’ve found such a good opportunity, but why did you look?
  4. What one thing could we have done that would have caused you to stay?

Your goal is to learn the most important leave reason rather than learn which three or five things contributed to your employee’s decision to leave. The four questions above will help you learn the most important reason.

What To Ask During An Employee Exit Interview

In Eric Jacobson On Leadership, Exit Interview on July 22, 2014 at 7:31 pm

As a leader, it’s critical that you understand the real reasons employees leave your company. To do that, you need to ask specific questions that may not be ones you currently include in your exit interviews.

Fortunately, Richard Finnegan, shares in his book, Rethinking Retention in Good Times and Badfour key questions you should include in your exit interviews:

  1. Why did you decide to leave us?
  2. Of all the things you’ve told me, what is the top thing that caused you to resign?
  3. It’s great that you’ve found such a good opportunity, but why did you look?
  4. What one thing could we have done that would have caused you to stay?

Your goal is to learn the most important leave reason rather than learn which three or five things contributed to your employee’s decision to leave. The four questions above will help you learn the most important reason.

Exit Interview Questions You Must Ask Employees

In Eric Jacobson On Leadership, Exit Interview, Exit Interviews on May 26, 2013 at 9:06 am

Eric Jacobson Leadership

As a leader, it’s critical that you understand the real reasons employees leave  your company.  To do that, you need to ask specific questions that may not be  ones you currently include in your exit interviews.

Fortunately, Richard Finnegan, shares in his book, Rethinking Retention in Good Times  and Bad, four key questions you should include in your exit  interviews:

  1. Why did you decide to leave us?
  2. Of all the things you’ve told me, what is the top thing that caused you to  resign?
  3. It’s great that you’ve found such a good opportunity, but why did you  look?
  4. What one thing could we have done that would have caused you to  stay?

Your goal is to learn the most important leave  reason rather than learn which three or five things contributed  to your employee’s decision to leave.  The four questions above will help you  learn the most important reason.

Listen Well And Do Exit Interviews

In Customer Service, Exit Interview, General Leadership Skills, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Listening Skills, Management on August 11, 2011 at 8:14 pm

Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That’s because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee’s reasons for leaving.

So, do an exit interview whenever possible with each departing employee.  Ask each person:

  • Why they are leaving
  • What they liked about their job
  • What they would have changed about their job
  • How they felt about the cooperation level among co-workers
  • How they felt about communication and interaction with co-workers
  • Whether they received the necessary training to do their job
  • Whether they received frequent coaching and balanced feedback from their supervisor
  • Would they recommend a friend apply for work at your company
  • How they felt about their pay
  • How they would describe the morale in the company and in their department
  • What they would change about their department and the company
  • Whether they received the necessary information to perform their job effectively

You can find other great advice about exit interviews in the book, The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell.  The book is a quick and handy resource for any leader, manager or Human Resource professional.

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