Eric Jacobson

Archive for the ‘Employee Engagement’ Category

8 Ways To Show You Value Your Employees

In Employee Engagement, Employee Retention, Employee Satisfaction, Eric Jacobson Leadership, Value Employees on February 16, 2017 at 5:50 am

There are eight specific actions business leaders can take to show that they value their employees, according to Andrew Leigh, author of the bookEthical Leadership — Creating and Sustaining an Ethical Business Culture.

Those eight behaviors are:

  1. Attention — Pay attention to what people say to show your interest.
  2. Listen — Make time to hear what colleagues, peers and employees have to say to show you care.
  3. Positive Language — Find words and phrases to show employees they’re needed.  Examples are, “We couldn’t have accomplished this without you,” “That was really useful.”
  4. Document — Put praise in writing to increase its impact.  Make clear where the credit belongs.
  5. Micro Sessions — Create two-way communication sessions.
  6. Visits — Schedule visits to teams and work areas.
  7. Stories — Share stories that highlight unusual contributions and provide your personal response to them.
  8. Invite — Ask people to contact you directly with their issues and concerns — not to bypass the normal channels, but in addition to those channels. Then, set up systems to respond quickly and positively when people show the courage to contact you direct.

Leigh is a founder of Maynard Leigh Associates the United Kingdom development company.

He is author of over 20 books on management, many translated around the world. His book, Charisma, has been translated into over 17 languages and his long running Essentials of Management was short-listed for Book of Year award by the Chartered Institute of Management.

Originally trained as an economist, Leigh has an MA in the field of Human Resources, and is a Chartered Fellow of the Chartered Institute of Personnel and Development.

6 Questions To Ask Your Employees

In Employee Engagement, Employee Feedback, Employee Satisfaction, Eric Jacobson Leadership, Eric Jacobson On Leadership, Leadership on June 14, 2016 at 4:09 am

As explained in John Baldoni‘s, book, Lead With Purpose, Marshall Goldsmith suggests all leaders make it a habit to regularly ask their employees these six questions:

  1. Where do you think we should be going?
  2. Where do you think you and your part of the business should be going?
  3. What do you think you’re doing well?
  4. If you were the leader, what ideas would you have for you?
  5. How can I help?
  6. What suggestions or ideas do you have for me?

How To Maximize Employee Engagement

In Employee Engagement, Engaging Employees, Eric Jacobson Leadership, Eric Jacobson On Leadership, Uncategorized on June 5, 2016 at 11:17 am

Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, awhile back completed a survey of 10,000 employees in 43 states to better understand what separates a “best places to work” company from other companies.

What Branham and Hirschfeld discovered is that the best companies use six “universal drivers” that maximize employee engagement:

  1. Caring, Competent, and Engaging Senior Leaders
  2. Effective Managers Who Keep Employees Aligned and Engaged
  3. Effective Teamwork at All Levels
  4. Job Enrichment and Professional Growth
  5. Valuing Employee Contributions
  6. Concern for Employee Well-Being

Branham also explains that to get the best from your employees you need to re-engage them. You can learn more about how to do that in his book, Re-Engage.

How To Maximize Employee Involvement

In Employee Engagement, Leadership on October 16, 2015 at 4:46 am

Here are 10 tips for how to maximize employee involvement:

  1. Have active ways to listen to your employees.
  2. Check often with employees to see if the information you are sharing with them is what they need and what they want.
  3. Share information about customer satisfaction with employees.
  4. Discuss financial performance with your employees and be sure everyone understands the importance of profitability and how they can contribute to profitability.
  5. Allow ad hoc teams among employees to form to address organizational problems and work with those teams to tackle the identified issues.
  6. Encourage employees to make suggestions for improvement whether those ideas are large or small.
  7. Take an idea from one employee and share it with other employees and teams and let everyone make a contribution to build upon that idea.
  8. Train!
  9. For long-term employees, find ways to keep their jobs interesting through new assignments and challenges.
  10. Conduct meetings around specific issues and brainstorm solutions.

“Involving people in the business is the most effective way to produce an organization in which people know more, care more, and do the right things,” explains Edward Lawler III, Professor, University of Southern California, as quoted in the book, 1001 Ways To Energize Employees, by author Bob Nelson.

Ask Your Employees These Six Questions Often

In Employee Engagement, Employee Feedback, Employee Retention, Employee Satisfaction, Engaging Employees, Eric Jacobson On Leadership on August 20, 2014 at 7:57 pm

As explained in John Baldoni’s, book, Lead With Purpose, Marshall Goldsmith suggests all leaders make it a habit to regularly ask their employees these six questions:

  1. Where do you think we should be going?
  2. Where do you think you and your part of the business should be going?
  3. What do you think you’re doing well?
  4. If you were the leader, what ideas would you have for you?
  5. How can I help?
  6. What suggestions or ideas do you have for me?

How To Keep Employees Engaged

In Employee Engagement, Employee Satisfaction, Eric Jacobson On Leadership on March 10, 2014 at 9:48 am

Overland Park, Kansas-based author Leigh Branham, along with Mark Hirschfeld, awhile back completed a survey of 10,000 employees in 43 states to better understand what separates a “best places to work” company from other companies.

What Branham and Hirschfeld discovered is that the best companies use six “universal drivers” that maximize employee engagement:

  1. Caring, Competent, and Engaging Senior Leaders
  2. Effective Managers Who Keep Employees Aligned and Engaged
  3. Effective Teamwork at All Levels
  4. Job Enrichment and Professional Growth
  5. Valuing Employee Contributions
  6. Concern for Employee Well-Being

Branham also explains that to get the best from your employees you need to re-engage them. You can learn more about how to do that in his book, Re-Engage.

10 Ways To Maximize Employee Involvement

In Employee Engagement, Eric Jacobson On Corporate Culture, Eric Jacobson On Leadership, General Leadership Skills, Leadership, Management, Motivating Employees on May 4, 2013 at 7:09 am

Eric Jacobson Leadership

Here are 10 tips for how to maximize employee involvement:

  1. Have active ways to listen to your employees.
  2. Check often with employees to see if the information you are sharing with them is what they need and what they want.
  3. Share information about customer satisfaction with employees.
  4. Discuss financial performance with your employees and be sure everyone understands the importance of profitability and how they can contribute to profitability.
  5. Allow ad hoc teams among employees to form to address organizational problems and work with those teams to tackle the identified issues.
  6. Encourage employees to make suggestions for improvement whether those ideas are large or small.
  7. Take an idea from one employee and share it with other employees and teams and let everyone make a contribution to build upon that idea.
  8. Train!
  9. For long-term employees, find ways to keep their jobs interesting through new assignments and challenges.
  10. Conduct meetings around specific issues and brainstorm solutions.

“Involving people in the business is the most effective way to produce an organization in which people know more, care more, and do the right things,” said Edward Lawler III, Professor, University of Southern California, as quoted in the book, 1001 Ways To Energize Employees, by author Bob Nelson.

Seven Ways To Define Meaningful Work

In Company Culture, Corporate Culture, Employee Engagement, Employee Retention, Employee Satisfaction, Engaging Employees, Eric Jacobson On Leadership, General Leadership Skills, Leadership, Leadership Books, Leadership Skills, Management, Meaningful Work, Motivating Employees on March 23, 2013 at 4:31 pm

Eric Jacobson Leadership

There are so many good things to learn in the book, Helping People Win At Work, by Ken Blanchard and Garry Ridge. Among those is the section about how to define meaningful work.

Their definition consists of these seven attributes.  Work is meaningful when it:

  1. It is conducted in a manner that is “good and proper” in all respects.
  2. It positively affects our company and our communities, giving our work an impact that extends beyond ourselves.
  3. It provides learning and growth, offers challenges, requires creativity, pushes us to surpass limits, and creates exciting results.
  4. It provides recognition and rewards for our achievements.
  5. It allows us to succeed as a team while excelling as individuals.
  6. It allows us to enjoy the ride, bringing humor and fun into our work.
  7. It fuels passion!

Leaders: How To Build Trust

In Building Trust, Employee Engagement, Engaging Employees, Eric Jacobson On Corporate Culture, Eric Jacobson On Leadership, General Leadership Skills, Leadership, Management, Trust Building on February 9, 2013 at 1:03 pm

Eric Jacobson Leadership

You can’t lead if your employees, team or followers don’t trust you.

Building trust takes energy, effort and constant attention to how you act.

To help build trust, follow these 16 tips, recommended by author Susan H. Shearouse:

  1. Be honest
  2. Keep commitments and keep your word
  3. Avoid surprises
  4. Be consistent with your mood
  5. Be your best
  6. Demonstrate respect
  7. Listen
  8. Communicate
  9. Speak with a positive intent
  10. Admit mistakes
  11. Be willing to hear feedback
  12. Maintain confidences
  13. Get to know others
  14. Practice empathy
  15. Seek input from others
  16. Say “thank you”

How To Give Constructive Feedback — 4 Steps

In Constructive Feedback, Effective Communications, Employee Engagement, Employee Feedback, Eric Jacobson On Corporate Culture, Feedback, Leadership, Leadership Education, Motivating Employees on January 22, 2013 at 6:00 pm

Effective Listening

Eric Harvey and Al Lucia wrote a booklet called, 144 Ways To Walk The Talk. They provide the following great advice about giving feedback:

1. Make it timely — give your feedback as soon as possible to the performance.

2. Make it individualized — tailor your feedback to the feedback receiver.

3. Make it productive — focus your feedback on the performance and not the performer.

4. Make is specific — pinpoint for the receiver observable actions and behaviors.

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