Eric Jacobson

Archive for the ‘Apologizing’ Category

How To Apologize

In Apologizing, Eric Jacobson Leadership, Leadership on June 15, 2017 at 5:27 pm

The following great advice about how to apologize is from the new book, The Courage Solution, by Mindy Mackenzie. I’ll be posting a full review of the book in a few days. In the meantime, Mackenzie recommends you include these three elements when you apologize:

  1. Actually say “I’m sorry” out loud, while making eye contact, if possible.
  2. Acknowledging your error by adding the phrase “I was wrong…but more importantly, you were right.”
  3. Asking humbly, “How can I fix this?” Keep in mind that an effective apology requires you to have actually begun working on a solution by the time you get to this step.

How To Apologize

In Apologizing, Leadership on May 6, 2017 at 4:47 am

The following great advice about how to apologize is from the book, The Courage Solution, by Mindy Mackenzie. I’ll be posting a full review of the book in a few days. In the meantime, Mackenzie recommends you include these three elements when you apologize:

  1. Actually say “I’m sorry” out loud, while making eye contact, if possible.
  2. Acknowledging your error by adding the phrase “I was wrong…but more importantly, you were right.”
  3. Asking humbly, “How can I fix this?” Keep in mind that an effective apology requires you to have actually begun working on a solution by the time you get to this step.

How To Apologize

In Apologizing, Eric Jacobson Leadership on March 19, 2017 at 6:20 am

The following great advice about how to apologize is from the book, The Courage Solution, by Mindy Mackenzie. She recommends you include these three elements when you apologize:

  1. Actually say “I’m sorry” out loud, while making eye contact, if possible.
  2. Acknowledging your error by adding the phrase “I was wrong…but more importantly, you were right.”
  3. Asking humbly, “How can I fix this?” Keep in mind that an effective apology requires you to have actually begun working on a solution by the time you get to this step.

How To Apologize

In Apologizing, Eric Jacobson Leadership, Eric Jacobson On Leadership on April 17, 2016 at 6:19 am

One of the most difficult words for anyone, leaders included, to say is, “sorry.”

Yet, the time will likely come when that’s the word you need to say. Research shows that apologizing in a heartfelt way can help you reduce stress and alleviate guilt.

In the position of needing to apologize?  Do this:

  • Apologize immediately. Say you are sorry.
  • Take responsibility for the situation.
  • Acknowledge the offense.
  • Ask forgiveness with a promise that it won’t happen again.
  • Offer restitution whenever possible.

And, should your apology go unaccepted, most experts say forgive yourself and move on.

Note: Thanks to St. Joseph Medical Center in Kansas City, MO for this sound advice.

%d bloggers like this: