Eric Jacobson

Archive for September, 2017|Monthly archive page

Six Questions To Ask Your Employees Today

In Constructive Feedback, Effective Communications, Employee Engagement, Employee Feedback, Employee Retention, Employee Satisfaction, Eric Jacobson On Leadership, Leadership on September 23, 2017 at 8:41 am

question mark people

As explained in John Baldoni’s, book, Lead With Purpose, Marshall Goldsmith suggests all leaders make it a habit to regularly ask their employees these six questions:

  1. Where do you think we should be going?
  2. Where do you think you and your part of the business should be going?
  3. What do you think you’re doing well?
  4. If you were the leader, what ideas would you have for you?
  5. How can I help?
  6. What suggestions or ideas do you have for me?

The Golden Rules Of Effective Communication

In Communication, Eric Jacobson On Leadership, Leadership, Management on September 20, 2017 at 9:11 am

Here are the 12 golden rules of effective communication from Paul Falcone, as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals.

Always remember to:

  1. Recognize achievements and accomplishments often.
  2. Celebrate success.
  3. Deliver bad news quickly, constructively, and in a spirit of professional development.
  4. Praise in public, censure in private.
  5. Assume responsibility for problems when things go wrong, and provide immediate praise and recognition to others when things go right.
  6. Create a work environment based on inclusiveness, welcoming others’ suggestions and points of view.
  7. Listen actively, making sure that your people feel heard and understood and have a voice in terms of offering positive suggestions in the office or on the shop floor.
  8. Share information openly (to the extent possible) so that staff members understand the Why behind your reasoning and can ask appropriate questions as they continue along in their own path of career development and learning.
  9. Remember that thankfulness and appreciation are the two most important values you can share with our employees and teach them to live by: make them the core foundation of your culture.
  10. Put others’ needs ahead of your own and expect them to respond in kind (a.k.a. “selfless leadership,” otherwise known as “servant leadership”).
  11. When dealing with others’ shortcomings, always err on the side of compassion.
  12. Solicit ongoing feedback and suggestions form your team in terms of how you could do things differently, thereby stimulating creativity and innovation.

11 Ground Rules For Meeting Behaviors

In Eric Jacobson On Leadership, Meetings on September 17, 2017 at 5:05 am

While recently reading C. Elliott Haverlack’s new book, Unbundle It, I found his 11 ground rules for meeting behaviors to be particularly helpful:

  1. Arrive on time.
  2. Be respectful of other attendees.
  3. No phones or computers if at all possible.
  4. No leaving the meeting or getting up to walk around until scheduled breaks.
  5. No eating unless during working meal meetings (consuming beverages as appropriate is acceptable).
  6. No side conversations.
  7. Good posture.
  8. Listen intently (even if you don’t want to).
  9. Ask questions at the appropriate time.
  10. No filibustering.
  11. Take notes.
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