Eric Jacobson

How To Apologize

In Apologizing, Eric Jacobson Leadership on March 19, 2017 at 6:20 am

The following great advice about how to apologize is from the book, The Courage Solution, by Mindy Mackenzie. She recommends you include these three elements when you apologize:

  1. Actually say “I’m sorry” out loud, while making eye contact, if possible.
  2. Acknowledging your error by adding the phrase “I was wrong…but more importantly, you were right.”
  3. Asking humbly, “How can I fix this?” Keep in mind that an effective apology requires you to have actually begun working on a solution by the time you get to this step.

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