Eric Jacobson

Open-ended Questions To Ask Customers

In Customer Engagement, Customer Retention, Customer Service, Leadership on August 10, 2016 at 2:14 pm

Consider this advice from author Paul R. Timm. He recommends a different twist on asking your customers questions:

  • Stop asking your customers the “typical” questions and instead ask them open-ended questions.

Here’s specifically what Timm recommends:

Don’t Ask:

  • How was everything?
  • Can I get you something else?
  • Did you find everything you need?
  • Will that be all?
  • Was everything satisfactory?

Instead Ask:

  1. What else can I do for you?
  2. What else can I get for you?
  3. What else can I help you with?
  4. What else could we do to better serve you?
  5. How else can we be of help?

These open-ended questions will let your customers really express their ideas, opinions and needs. Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.

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