Eric Jacobson

How To Be A Customer-Facing Employee

In Customer Engagement, Customer Retention, Customer Service, Eric Jacobson On Leadership, Leadership, Leadership Books on September 13, 2014 at 6:05 pm

 According to author Micah Solomon, to ensure you have customer-facing employees, help them to:
  • Display simple human kindness
  • Sense what another person is feeling
  • Have an inclination toward teamwork
  • Be detail oriented, including having the ability and willingness to follow through to completion
  • Bounce back and do not internalize challenges

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