Eric Jacobson

How To Create Customer Satisfaction

In Customer Engagement, Customer Retention, Customer Service on September 3, 2014 at 6:08 pm

Here are four great customer service tips from author Micah Solomon’s book, High-tech, High-touch Customer Service:

You provide value when you deliver the four components that reliably create customer satisfaction:

  • A perfect product or service
  • Delivered in a caring, friendly manner
  • On time (as defined by the customer)
  • With the backing of an effective problem-resolution process

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