Eric Jacobson

How To Be A Good Coach

In Coaching on April 13, 2014 at 6:51 am


Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee.  He explains that good coaches help performers by:

  • Keeping them focused.
  • Giving them objective, helpful feedback.
  • Acting as a sounding board for new approaches.
  • Identifying blind spots that may be holding the performer back.
  • Reinforcing key values, principles, and behaviors that improve performance.
  • Recognizing positive behavior and performance.
  • Providing encouragement after setbacks and failures
  • Setting “stretch” goals.
  • Acting as an accountability partner.

Strigl believes that some managers fail in their coaching roles because they:

  • View coaching as babysitting.
  • See coaching as only correcting performance.
  • Don’t spend enough time with their employees.
  • Are reluctant to criticize.
  • Have social relationships with their employees.
  • Have a “sink-or-swim” philosophy.
  • Believe coaching is not helpful or meaningful.

“Coaching may actually save time by preventing extensive retraining or intervention to get a failing employee back on track or keep the person from falling off course in the first place,” explains Strigl in his new book, Managers, Can You Hear Me Now?

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