Eric Jacobson

How To Drive Value For Customers

In Customer Engagement, Customer Retention, Customer Service, Eric Jacobson Leadership on April 6, 2014 at 6:35 am

 

Great customer service tips from author Micah Solomon’s new book, High-tech, High-touch Customer Service:

You provide value when you deliver the four components that reliably create customer satisfaction:

  • A perfect product or service
  • Delivered in a caring, friendly manner
  • On time (as defined by the customer)
  • With the backing of an effective problem-resolution process

 

Micah has been named by the Financial Post as “a new guru of customer service excellence.” He is a keynote speaker and consultant on customer service issues, the customer experience, and company culture.  He previously coauthored the bestselling Exceptional Service, Exceptional Profit.      

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