Eric Jacobson

Non-typical Questions To Ask Your Customers

In Company Culture, Customer Service, Effective Communications, Eric Jacobson On Corporate Culture, Eric Jacobson On Leadership, General Leadership Skills, Leadership Books, Leadership Skills, Listening Skills, Management, Thanking Customers on November 18, 2012 at 10:22 am

As you gear up for the busy holiday shopping season, consider this advice from author Paul R. Timm.  He recommends a different twist on asking your customers questions:

  • stop asking your customers the “typical” questions and instead ask them open-ended questions.

Here’s specifically what Timm recommends:

Don’t Ask:

  • How was everything?
  • Can I get you something else?
  • Did you find everything you need?
  • Will that be all?
  • Was everything satisfactory?

Instead Ask:

  • What else can I do for you?
  • What else can I get for you?
  • What else can I help you with?
  • What else could we do to better serve you?
  • How else can we be of help?

These open-ended questions will let your customers really express their ideas, opinions and needs.  Timm is the author of, 50 Powerful Ideas You Can Use To Keep Your Customers.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: