Eric Jacobson

How To Help Your Team Provide Excellent Customer Service

In Company Culture, Customer Service, Effective Communications, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Management on September 29, 2011 at 8:26 pm

My favorite takeaways from Renee Evenson’s newest book, Customer Service Management Training 101, are her tips for how to teach employees to effectively interact with customers:

  • Make a good first impression by smiling, making eye contact, maintaining an open and relaxed demeanor and keeping facial expressions friendly.
  • Project a positive attitude by being helpful, interested, trustworthy, reassuring, respectful and reliable.
  • Communicate effectively by listening completely, using correct grammar, asking the right questions and making each customer feel valued.
  • Build relationships by finding the best solution to any problems, and making sure each customer is satisfied.

Then, as the leader, ensure your team knows when they should escalate situations to your attention.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: