Eric Jacobson

12 Tips For Retaining Customers And Finding New Ones

In Customer Service, General Leadership Skills, Leadership, Leadership Books, Leadership Skills, Management on April 9, 2011 at 2:41 pm

Are you a leader in need of ideas for how to retain your customers and how to find new ones? 

Here are 12 ideas for you:

  1. Offer payment plans.
  2. Conduct customer satisfaction surveys.
  3. Develop a system to track your customers.
  4. Ask all customers how they heard of your business.
  5. Identify a market you may have overlooked.
  6. Return all telephone calls.
  7. Ask your customers to come back again.
  8. Offer incentives.
  9. Learn customer names.
  10. Keep track of customer comments.
  11. Make follow-up calls to customers.
  12. Provide regular customers with discounts.

Thanks Bank of America and SCORE Association for these ideas from your Small Business Basics handbook.

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