Eric Jacobson

5 Questions You Must Ask About Your Business

In Company Culture, Customer Service, General Leadership Skills, Leadership, Leadership Books, Management, Setting Goals on May 9, 2010 at 7:13 pm

If you are leading a business or a nonprofit organization, take the hour or two to read Peter F. Drucker’s book, The Five Most Important Questions You Will Ever Ask About Your Organization.  The 100-plus page book, co-written with Jim Collins, Philip Kotler, James Kouzes, Judith Rodin, V. Kasturi Rangan and Frances Hesselbein, encourages readers to ask these five critical questions about their business or organization:

  1. What is our Mission?
  2. Who is our Customer?
  3. What does the Customer Value?
  4. What are our Results?
  5. What is our Plan?

These questions seem basic, but it is surprising how some companies don’t dedicate the time and effort to formally ask these questions on a routine basis.

Often, an organization may have a clearly defined mission, but that mission may not sync up with what their customer truly values.  Other times, an organization’s results don’t fully meet what the customer values most.  And, if #4 and #3 above don’t match up correctly, then the business or organization must take action to set a plan to correct the disconnect.

Each of the five questions leads to sub-questions that are outlined in Drucker’s book.  When you ask the five questions listed above, include members of your management team, sales team, marketing team and research team.  You may find that each of these teams may give you different answers for #1 and #2, and that may present more challenges for you that will need to be addressed.

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