Eric Jacobson

Archive for the ‘Coaching’ Category

How To Know When You Need An Executive Coach

In Coaching, Executive Coaching, General Leadership Skills, Leadership, Leadership Education, Leadership Skills, Leadership Training, Management on January 22, 2012 at 7:26 am

More business leaders today are turning to executive coaches to help them become:

  • more personally fulfilled with their contributions
  • more effective with direct reports, peers and other executives
  • better able to coach their team members
  • more flexible in challenging situations

Susan C. Gatton, a Dallas/Ft. Worth, TX-based executive coach, has worked with a many leaders and she says that if you answer “yes” to any of the following ten situations, you are a likely candidate for executive coaching:

  1. I need an objective sounding board.
  2. I know some things are not working as well as they should.  I don’t know what to do to change the situation.
  3. I want to go to the next level.  I’m ready. Why am I not being promoted?
  4. Work has taken over my life. How do I make my family a priority?
  5. I may be over my head with these new responsibilities.
  6. My 360 degree feedback had several surprises.
  7. I’ve never interacted with the Board of Directors before.  I don’t know what to expect.
  8. I need more visibility and don’t know how to get it.
  9. I avoid social situations. I don’t do well with the small talk.
  10.   I have a strong feeling I am not hearing the whole story from my direct reports.

Executive coaching programs often take six months to one year to complete and include both in-person and via phone conversations and meetings.  You can use a coach in your area or from another state (you’ll likely use video conferencing or web conferencing for your “in-person” meetings).

In a recent interview, Gatton explained why building relationships is important to help someone to become a better leader.  She said, “The higher you go in an organization the more crucial building relationships becomes.  The picture is bigger at the top and the focus shifts from what is good for a team or department to what is beneficial for the company.  Leaders need to collaborate with their peers to remove obstacles for their team and to get buy in for what the company needs to be successful.”

“At times,” she continued, “leaders want to implement an initiative that affects a multitude of functional areas.  Without strategic alliances, it will be a no-win undertaking.  Individuals will become territorial–creating an adversarial situation.”

During Gatton’s nearly 30  years in business, she’s found several areas that continuously surface for leaders to become more effective or for potential leaders to shorten the learning curve as they climb up the ladder.  She said those include:

  • A thorough understanding of the company’s financial picture
  • A broad perspective of the business from a variety of hands-on experiences
  • Highly effective interpersonal communications skills
  • Exceptional presentation and public speaking skills
  • Extraordinary ability to lead

Don’t Delay The Tough Conversation

In Coaching, Disciplining Employees, Effective Communications, General Leadership Skills, Leadership, Leadership Education, Leadership Skills, Leadership Training, Management, Motivating Employees, Performance Appraisals, Setting Goals on August 21, 2011 at 8:22 am

If you have an employee who needs to improve his/her performance don’t delay the tough conversation with them.

If you don’t address the issue right now, the employee has little chance to improve and you’ll only get more frustrated.

Most employees want to do a good job. Sometimes they just don’t know they aren’t performing up to the required standards.

Waiting until the employee’s annual performance appraisal to have the tough conversation is unhealthy for you and the employee. So, address the issue now.

  • Sit down with your employee in a private setting.
  • Look them in the eye.
  • First, tell them what they do well.
  • Thank them for that good work.
  • Then, tell them where they need to improve.
  • Be clear.
  • Be precise.
  • Ask them if they understand, and ask them if they need any help from you on how to do a better job.

Explain to them that your taking the time to have the tough conversation means you care about them. You want them to do better. You believe they can do better. Explain that if you hadn’t had the conversation they would not have had a clear understanding about where they were deficient. And, they would not have had a chance to improve.

Have that tough conversation today. Don’t postpone it. Don’t let a poor performer make you so mad that over time you end up not wanting them on your team.

How To Be A Good Coach To An Employee

In Coaching, Effective Communications, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Listening Skills, Management on August 21, 2011 at 8:17 am

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee.  He explains that good coaches help performers by:

  • Keeping them focused.
  • Giving them objective, helpful feedback.
  • Acting as a sounding board for new approaches.
  • Identifying blind spots that may be holding the performer back.
  • Reinforcing key values, principles, and behaviors that improve performance.
  • Recognizing positive behavior and performance.
  • Providing encouragement after setbacks and failures
  • Setting “stretch” goals.
  • Acting as an accountability partner.

Strigl believes that some managers fail in their coaching roles because they:

  • View coaching as babysitting.
  • See coaching as only correcting performance.
  • Don’t spend enough time with their employees.
  • Are reluctant to criticize.
  • Have social relationships with their employees.
  • Have a “sink-or-swim” philosophy.
  • Believe coaching is not helpful or meaningful.

“Coaching may actually save time by preventing extensive retraining or intervention to get a failing employee back on track or keep the person from falling off course in the first place,” explains Strigl in his new book, Managers, Can You Hear Me Now?

Every conversation you have with an employee has the potential to be a coaching conversation!

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