Eric Jacobson

Archive for the ‘Coaching’ Category

The Difference Betweeen Coaching And Counseling Is Important

In Coaching, Counseling, Effective Communications, Eric Jacobson On Corporate Culture, Leadership, Management on February 24, 2013 at 6:05 am

A good manager is both a coach and a counselor.  Generally, coaching should precede counseling.

As a coach, a manager:

  • identifies an employee’s need for instruction and direction

and this need is usually directly related to his or her performance or career goals.  Coaching is collaborative. It relies on mutual, progressive goal-setting, personal feedback, and an ongoing, supportive relationship.

You coach to help retain employees and to show you care about your employees as individuals.  It’s best to coach when a new procedure is introduced, a job is changed, and/or a skill gap is identified.

As a counselor, a manager:

  • first identifies a problem that interferes with an employee’s work performance and then helps the employee to define specifically what behavior he or she needs to change in order to improve his or her performance or resolve a problem.

So, the difference between coach and counselor is subtle, but important.  And, as Sharon Armstrong further shares in her book, “The Essential HR Handbook,” a good manager who is both a coach and a counselor:

  • Motivates employees to do good work
  • Reinforces good performance
  • Encourages employees to stretch
  • Sets clear expectations
  • Provides positive feedback on an ongoing basis
  • Provides constructive feedback on a timely basis
  • Acknowledges employees’ progress toward their goals

The Best Times To Coach. The Best Times To Counsel.

In Coaching, Counseling, Effective Communications, Employee Retention, Engaging Employees, Eric Jacobson On Leadership, General Leadership Skills, Leadership, Leadership Books, Leadership Skills, Leadership Training, Management, Motivating Employees on September 23, 2012 at 9:25 am

A good manager is both a coach and a counselor.  Generally, coaching should precede counseling.

As a coach, a manager:

  • identifies an employee’s need for instruction and direction

and this need is usually directly related to his or her performance or career goals.  Coaching is collaborative. It relies on mutual, progressive goal-setting, personal feedback, and an ongoing, supportive relationship.

You coach to help retain employees and to show you care about your employees as individuals.  It’s best to coach when a new procedure is introduced, a job is changed, and/or a skill gap is identified.

As a counselor, a manager:

  • first identifies a problem that interferes with an employee’s work performance and then helps the employee to define specifically what behavior he or she needs to change in order to improve his or her performance or resolve a problem.

So, the difference between coach and counselor is subtle, but important.  And, as Sharon Armstrong further shares in her book, “The Essential HR Handbook,” a good manager who is both a coach and a counselor:

  • Motivates employees to do good work
  • Reinforces good performance
  • Encourages employees to stretch
  • Sets clear expectations
  • Provides positive feedback on an ongoing basis
  • Provides constructive feedback on a timely basis
  • Acknowledges employees’ progress toward their goals

Ten Surprising Concepts that Teams (Organizations, Too) Should Adopt — Starting Now

In Coaching, General Leadership Skills, Leadership, Leadership Books, Management, Motivating Employees, Team Building on July 8, 2012 at 7:59 pm

Welcome to today’s guest post (and some new ways of thinking about teams) by Garret Kramer, author of Stillpower: Excellence with Ease in Sports and Life.

By Garret Kramer

These days, it seems that the same common concepts are stressed over and over in order to ensure team success. But I believe, from pee-wee to pro, that this standard coaching paradigm is simply not bringing out the best in our athletes. For evidence, just look at the erratic behavior of many well-known players. Not to mention that consistent excellence on the field — i.e., dynasties (yes, I am aware of salary caps) — has become a thing of the past. 

So, if you and your team, company, or family are after steady achievement, reflect on these ten surprising concepts. Then see if any of them make sense for you. 

1. Keep goal-setting to a bare minimum, if instituted at all.

Goal-setting narrows focus, which, contrary to popular opinion, limits opportunities and shrinks the perceptual field (awareness). It’s okay to possess the burning desire to win. In fact, I prefer that teams do. However, because winning has no ability to regulate your happiness or self-worth, relish the journey and experience instead of single-mindedly setting your sights on a title. If you do, the imaginative path to success will become evident on its own. 

2. Recognize and embrace individuality

Even within team environments, it is essential that individuality be fostered and encouraged. Why? Free will is the number one ingredient to productive behaviors and performances. A person will simply not perform to the best of his or her ability if the person’s inner wisdom (intuition or personal thought system) is compromised. 

3. Limit rules and expectations

To me, codes of conduct do not work. The inner conflict between what a person thinks is right, and what an organization tells the person is right, binds and confuses all individuals. This bewilderment creates dysfunction. Rather, here’s a freeing alternative: Hold individuals accountable to acting from elevated states of mind and pulling back from deflated states of mind — stop telling them which actions are, or are not, acceptable. 

4. Encourage love for, and respect of, opponents

Love and respect are the ultimate symptoms of a high level of consciousness — “the zone.” Hate and disrespect are symptoms of the opposite mind-set. So, just ask yourself, “How do I feel when I am not considerate of others, when I resent my opponents, or when I hold them in contempt?” Now why would you ever want your team to perform from this insecure psychological perspective? 

5. Discourage the creation of a pecking order

When people operate from low levels of well-being, they dwell on their differences. They become insulated and egotistical, and, in a team setting, it often appears that certain members are more valuable than others. Not so. Although roles vary, if you remove one piece from the puzzle the team ceases to be whole and its natural chemistry and functioning become impaired. 

6. Do not stress communication

Believe it or not, one reason that teams fail is because people overcommunicate. They speak when they are not capable (they are in a low mind-set), and listen when they should not (they are in a low mind-set). Lack of communication is never a real issue. A person’s state of mind when he or she communicates, or he or she does not communicate, is the only key to productive interactions between teammates. 

7. Do not adhere to a specific team “culture.” 

When forced to adhere to the edicts of once-successful traditions, ethics, or customs, a team is adopting someone else’s recollection of the way to perform, which has no relevance now. Buying into a culture binds a person’s thinking, thwarts free will, and creates followers who are not capable of coming through in the big moment. 

8. Leave the past in the past

The past, like a culture, is simply a thought system carried through time. No matter how hard you try, you cannot replicate a former triumph, technique, or feel. They are smoke; they no longer exist. Keep in mind, young players don’t care about the good old days. They intuitively live in the present — don’t lead them away from it. 

9. Drive effort with freedom.

There is a huge difference between hard work and best effort. Yet, teams continue to promote a grind-it-out paradigm that has little to do with success. Achievement is the result of fluent thinking, passion, and freedom. Why, then, when a team isn’t in this mind-set, do coaches preach diligence, desperation, or hard work? If a team isn’t giving its best there’s only one reason: The players are trying to control a natural instinct — effort. The biggest mistake a team can make. 

10. Teach that state of mind is relevant, while behavior irrelevant

This last characteristic is the foundation for the rest of the list. The most clear thinking leaders recognize that judging a person’s behavior serves little purpose. So, since errant behavior spawns from internal suffering or a low state of mind, demonstrate the importance of understanding and supporting all members of your organization — no matter their behavior or how much playing time you give them. Remember, a high level of compassion always leads to a high level of consciousness, and, in turn, a consistently high level of performance. 

Garret Kramer is the founder and managing partner of Inner Sports, LLC. His approach to performance has transformed the careers of professionals athletes and coaches, Olympians, and collegiate players across a multitude of sports. Kramer’s work has been featured on WFAN, ESPN, Fox, and CTV, as well as in Sports Illustrated, The New York Times, The Wall Street Journal, and other national publications.

When To Coach And When To Counsel

In Coaching, Effective Communications, Employee Engagement, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Management, Mentoring, Setting Goals, Uncategorized on March 28, 2012 at 7:35 pm

A good manager is both a coach and a counselor.  Generally, coaching should precede counseling.

As a coach,a manager:

  • identifies an employee’s need for instruction and direction

and this need is usually directly related to his or her performance or career goals.  Coaching is collaborative. It relies on mutual, progressive goal-setting, personal feedback, and an ongoing, supportive relationship.

You coach to help retain employees and to show you care about your employees as individuals.  It’s best to coach when a new procedure is introduced, a job is changed, and/or a skill gap is identified.

As a counselor, a manager:

  • first identifies a problem that interferes with an employee’s work performance and then helps the employee to define specifically what behavior he or she needs to change in order to improve his or her performance or resolve a problem.

So, the difference between coach and counselor is subtle, but important.  And, as Sharon Armstrong further shares in her book, “The Essential HR Handbook,” a good manager who is both a coach and a counselor:

  • Motivates employees to do good work
  • Reinforces good performance
  • Encourages employees to stretch
  • Sets clear expectations
  • Provides positive feedback on an ongoing basis
  • Provides constructive feedback on a timely basis
  • Acknowledges employees’ progress toward their goals

How To Know When You Need An Executive Coach

In Coaching, Executive Coaching, General Leadership Skills, Leadership, Leadership Education, Leadership Skills, Leadership Training, Management on January 22, 2012 at 7:26 am

More business leaders today are turning to executive coaches to help them become:

  • more personally fulfilled with their contributions
  • more effective with direct reports, peers and other executives
  • better able to coach their team members
  • more flexible in challenging situations

Susan C. Gatton, a Dallas/Ft. Worth, TX-based executive coach, has worked with a many leaders and she says that if you answer “yes” to any of the following ten situations, you are a likely candidate for executive coaching:

  1. I need an objective sounding board.
  2. I know some things are not working as well as they should.  I don’t know what to do to change the situation.
  3. I want to go to the next level.  I’m ready. Why am I not being promoted?
  4. Work has taken over my life. How do I make my family a priority?
  5. I may be over my head with these new responsibilities.
  6. My 360 degree feedback had several surprises.
  7. I’ve never interacted with the Board of Directors before.  I don’t know what to expect.
  8. I need more visibility and don’t know how to get it.
  9. I avoid social situations. I don’t do well with the small talk.
  10.   I have a strong feeling I am not hearing the whole story from my direct reports.

Executive coaching programs often take six months to one year to complete and include both in-person and via phone conversations and meetings.  You can use a coach in your area or from another state (you’ll likely use video conferencing or web conferencing for your “in-person” meetings).

In a recent interview, Gatton explained why building relationships is important to help someone to become a better leader.  She said, “The higher you go in an organization the more crucial building relationships becomes.  The picture is bigger at the top and the focus shifts from what is good for a team or department to what is beneficial for the company.  Leaders need to collaborate with their peers to remove obstacles for their team and to get buy in for what the company needs to be successful.”

“At times,” she continued, “leaders want to implement an initiative that affects a multitude of functional areas.  Without strategic alliances, it will be a no-win undertaking.  Individuals will become territorial–creating an adversarial situation.”

During Gatton’s nearly 30  years in business, she’s found several areas that continuously surface for leaders to become more effective or for potential leaders to shorten the learning curve as they climb up the ladder.  She said those include:

  • A thorough understanding of the company’s financial picture
  • A broad perspective of the business from a variety of hands-on experiences
  • Highly effective interpersonal communications skills
  • Exceptional presentation and public speaking skills
  • Extraordinary ability to lead

Don’t Delay The Tough Conversation

In Coaching, Disciplining Employees, Effective Communications, General Leadership Skills, Leadership, Leadership Education, Leadership Skills, Leadership Training, Management, Motivating Employees, Performance Appraisals, Setting Goals on August 21, 2011 at 8:22 am

If you have an employee who needs to improve his/her performance don’t delay the tough conversation with them.

If you don’t address the issue right now, the employee has little chance to improve and you’ll only get more frustrated.

Most employees want to do a good job. Sometimes they just don’t know they aren’t performing up to the required standards.

Waiting until the employee’s annual performance appraisal to have the tough conversation is unhealthy for you and the employee. So, address the issue now.

  • Sit down with your employee in a private setting.
  • Look them in the eye.
  • First, tell them what they do well.
  • Thank them for that good work.
  • Then, tell them where they need to improve.
  • Be clear.
  • Be precise.
  • Ask them if they understand, and ask them if they need any help from you on how to do a better job.

Explain to them that your taking the time to have the tough conversation means you care about them. You want them to do better. You believe they can do better. Explain that if you hadn’t had the conversation they would not have had a clear understanding about where they were deficient. And, they would not have had a chance to improve.

Have that tough conversation today. Don’t postpone it. Don’t let a poor performer make you so mad that over time you end up not wanting them on your team.

How To Be A Good Coach To An Employee

In Coaching, Effective Communications, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Listening Skills, Management on August 21, 2011 at 8:17 am

Former Verizon Wireless CEO, Denny F. Strigl offers these tips for how to be a good coach to an employee.  He explains that good coaches help performers by:

  • Keeping them focused.
  • Giving them objective, helpful feedback.
  • Acting as a sounding board for new approaches.
  • Identifying blind spots that may be holding the performer back.
  • Reinforcing key values, principles, and behaviors that improve performance.
  • Recognizing positive behavior and performance.
  • Providing encouragement after setbacks and failures
  • Setting “stretch” goals.
  • Acting as an accountability partner.

Strigl believes that some managers fail in their coaching roles because they:

  • View coaching as babysitting.
  • See coaching as only correcting performance.
  • Don’t spend enough time with their employees.
  • Are reluctant to criticize.
  • Have social relationships with their employees.
  • Have a “sink-or-swim” philosophy.
  • Believe coaching is not helpful or meaningful.

“Coaching may actually save time by preventing extensive retraining or intervention to get a failing employee back on track or keep the person from falling off course in the first place,” explains Strigl in his new book, Managers, Can You Hear Me Now?

Every conversation you have with an employee has the potential to be a coaching conversation!

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