Eric Jacobson

Archive for April 28th, 2012|Daily archive page


Why Experience Should Come Last When Hiring And Promoting

In General Leadership Skills, Hiring, Leadership, Leadership Books, Leadership Education, Leadership Skills, Management, Promoting on April 28, 2012 at 2:53 pm

In Leigh Branham’s terrific book, The 7 Hidden Reasons Employees Leave, he quotes these sound insights from Dee Hock, the founder and former CEO of Visa:

  • Hire and promote first on the basis of integrity; second, motivation; third, capacity; fourth, understanding; fifth, knowledge; and last and least, experience.

Hock explains that:

  • Without integrity, motivation is dangerous
  • Without motivation, capacity is impotent
  • Without capacity, understanding is limited
  • Without understanding, knowledge is meaningless
  • Without knowledge, experience is blind

She concludes that experience is easy to provide and quickly put to use by people with all the other qualities.


Leadership Tips From The Book, TouchPoints

In Effective Communications, General Leadership Skills, Leadership, Leadership Books, Leadership Education, Leadership Skills, Leadership Training, Listening Skills, Management on April 28, 2012 at 2:42 pm

Some of my favorite parts of Douglas Conant’s and Mette Norgaards’ 2011 book, TouchPoints, are these lessons for leaders:

  • You need to have dual vision.  You need to be able to address the most pressing need and do it in a way that makes your employees more capable and ready to take on the next issue.
  • No leader can succeed by being only tough-minded or only tender-hearted.  The perfect balance is to be both tough-minded on the issue and tender-hearted with people.
  • Leading with heart doesn’t mean you always decide in favor of the individual.  It just means that when you need to make a tough-minded decision, you are acutely aware of how it will affect the people involved.
  • The people who are the most committed to mastering their craft are often the most humble.  That is because, instead of comparing themselves to others, they are moved by an inner vision of what they might achieve.
  • Ask often, “How can I help?”  Doing so at the start of an interaction opens up space for people to voice their ideas, concerns and viewpoints.
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