In Effective Communications, General Leadership Skills, Leadership, Leadership Books, Listening Skills, Management on April 2, 2012 at 8:56 pm
Here are some great tips from Michelle Tillis Lederman’s book, The 11 Laws of Likability. They are all about:
- what to do and what not to do to be a leader who’s an effective listener:
- Maintain eye contact
- Limit your talking
- Focus on the speaker
- Ask questions
- Manage your emotions
- Listen with your eyes and ears
- Listen for ideas and opportunities
- Remain open to the conversation
- Confirm understanding, paraphrase
- Give nonverbal messages that you are listening (nod, smile)
- Ignore distractions
- Show signs of impatience
- Judge or argue mentally
- Multitask during a conversation
- Project your ideas
- Think about what to say next
- Have expectations or preconceived ideas
- Become defensive or assume you are being attacked
- Use condescending, aggressive, or closed body language
- Listen with biases or closed to new ideas
- Jump to conclusions or finish someone’s sentences
In Effective Communications, General Leadership Skills, Leadership, Leadership Education, Leadership Skills, Management, Public Speaking, Speaking In Public on April 2, 2012 at 8:44 pm
If you don’t want to get your speech off to a bad start, the communications experts at Speechworks suggest you:
- Don’t apologize (particularly about your anxiety or lack of preparation. Apologies put your audience on the defensive.
- Don’t start by telling a joke (which may not be all that funny, or is irrelevant, or that may even be offensive to someone in your audience).
- Don’t beat around the bush (including, don’t list off a lot of people you want to thank. Don’t waste your audience’s valuable time)
- If you need to deal with your anxiety, practice like crazy. Rehearse particularly your first line over and over.
- Start your presentation by laying out for your audience a key issue that they are facing in their business.
- If you must thank someone, do it at the end, or thank your introducer briefly, pause, and then start right into the meat of your message.