Eric Jacobson

Lead By Example

In General Leadership Skills, Leading By Example on November 8, 2009 at 8:59 am

There is nothing more powerful for a leader to do than to lead by setting a good example.

So, here are 15 things you can do to be an effective and successful leader:

1. Praise when compliments are earned.

2. Be decisive.

3. Say “Thank You” and sincerely mean it.

4. Communicate clearly.

5. Listen carefully.

6. Teach something new to your team members.

7. Word hard and lend a hand when deadlines are tight.

8. Show respect for everyone on your team.

9. Follow through when you promise to do something.

10. Allow learning to happen when mistakes are made.

11. Allow prudent autonomy.

12. Respond to questions quickly and fully.

13. Return e-mail and phone calls promptly.

14. Take an interest in your employees and their important personal milestone events.

15. Give credit where credit is due.

And, last but not least, be humble!

What Best Companies Do To Attract And Retain Employees

In Best Places To Work, Leadership on August 30, 2015 at 8:39 am

Here are some of the things the companies often ranked as “best companies” by leading industry magazines do to attract and retain employees. Many of these programs and activities take little to no investment. But, they all can only happen when there’s strong leadership at the company’s helm.

Try some of these in your workplace this year:

  • Mentoring programs, especially for new employees
  • Volunteer opportunities/days
  • Lunches with the CEO or president
  • On-site wellness fairs
  • Pep rallies
  • Telecommuting programs
  • Summer picnics for employees and their families
  • Retention bonuses
  • Lending libraries
  • Unlimited sick days
  • Employee team sports after hours, such as bowling and baseball
  • On-site child care services
  • Awarding vacation time in exchange for community volunteering time
  • Employee pot-luck breakfasts
  • Monthly birthday parties
  • On-site fitness equipment
  • Frequent town hall meetings with upper management
  • Subsidized gym memberships
  • Leadership development programs
  • Time given to employees to spend on work related items outside their job description
  • Employee blogging programs
  • Suggestion boxes
  • Milk and cookie socials
  • Computer classes to prepare employees for higher-paying positions
  • Sabbatical programs

The Nine Times To Thank A Customer

In Leadership, Thanking Customers on August 17, 2015 at 6:58 pm

In your leadership role, it’s vital that your team members know how to deliver excellent customer service. “Knock Your Socks Off” type service as book editor Ann Thomas and Jill Applegate would say.

Part of delivering excellent customer service is saying “Thank You” to your customers and knowing when to say “Thank You”.

Thomas and Applegate recommend telling your customers “Thank You” during at least these nine situations:

  1. When they do business with you…every time.
  2. When they compliment you (or your company)
  3. When they offer you comments or suggestions
  4. When they try one of your new products or services
  5. When they recommend you to a friend
  6. When they are patient…and even when they are not so patient
  7. When they help you to serve them better
  8. When they complain to you
  9. When they make you smile

You and your team members can say “Thank You”:

  • Verbally
  • In writing (and don’t underestimate the power of personal notes via snail mail)
  • With a small, tasteful, appropriate gift
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