Eric Jacobson

Lead By Example

In General Leadership Skills, Leading By Example on November 8, 2009 at 8:59 am

There is nothing more powerful for a leader to do than to lead by setting a good example.

So, here are 15 things you can do to be an effective and successful leader:

1. Praise when compliments are earned.

2. Be decisive.

3. Say “Thank You” and sincerely mean it.

4. Communicate clearly.

5. Listen carefully.

6. Teach something new to your team members.

7. Word hard and lend a hand when deadlines are tight.

8. Show respect for everyone on your team.

9. Follow through when you promise to do something.

10. Allow learning to happen when mistakes are made.

11. Allow prudent autonomy.

12. Respond to questions quickly and fully.

13. Return e-mail and phone calls promptly.

14. Take an interest in your employees and their important personal milestone events.

15. Give credit where credit is due.

And, last but not least, be humble!

10 Must-Ask Questions For Leaders

In Eric Jacobson On Leadership, Leadership, Leadership Books on February 5, 2016 at 6:58 pm

Here are 10 important questions business leaders should ask, according to Ken Blanchard and Garry Ridge, authors of Helping People Win At Work:

  1. Does my business have a clear, meaningful, and easily understood vision/mission?
  2. Do I have the right people in the right seats on the bus?
  3. Do I have a BHAG (big hairy audacious goal), and have I communicated it to my employees?
  4. Are my values driving the behavior I want in my organization?
  5. Am I creating a culture that increases employee engagement?
  6. Am I cultivating a spirit of internal and external learning?
  7. Do my employees know what an A looks like, and am I supporting them to get that A?
  8. Are our products/services creating lasting, positive memories for our customers?
  9. Do I have the best, most timely data and information to help my business make good decisions?
  10. Are our key performance indicators the right ones, and are we measuring what matters?

And, one more questions to ask is:

  • Do we celebrate success?

The Exit Interview

In Employee Retention, Employee Satisfaction, Exit Interviews, Human Resources on January 30, 2016 at 6:55 am

Knowing why an employee leaves your company can help you to reduce your employee turnover rate.

That’s because you can use the reasons a departing employee provides to gather information about processes, people and departments that might need some redirection to correct situations that may have contributed to the employee’s reasons for leaving.

So, do an exit interview whenever possible with each departing employee. Ask each person:

  • Why they are leaving
  • What they liked about their job
  • What they would have changed about their job
  • How they felt about the cooperation level among co-workers
  • How they felt about communication and interaction with co-workers
  • Whether they received the necessary training to do their job
  • Whether they received frequent coaching and balanced feedback from their supervisor
  • Would they recommend a friend apply for work at your company
  • How they felt about their pay
  • How they would describe the morale in the company and in their department
  • What they would change about their department and the company
  • Whether they received the necessary information to perform their job effectively

You can find other great advice about exit interviews in the book, The Essential HR Handbook, written by Sharon Armstrong and Barbara Mitchell. The book is a quick and handy resource for any leader, manager or Human Resource professional.

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